Business and COVID 19 Travel Update
Jan 5 2021 update
PROMOTION TOURS TRAVEL POLICY FOR UPCOMING & FUTURE TRAVEL
At this time, Promotion Tours has not booked any US bound 2021 tours. We have moved forward with a very select few Canadian destinations and will be updating our website and resume newspaper advertising soon. Any tours currently booked can be found here on our site.
We no longer have our in town office and are working from home. We are still receiving phone messages and emails and are responding in a timely manner.
With the continued uncertainty of travel schedules due to group travel restrictions and border closures, Promotion Tours has implemented an updated policy to help address immediate concerns with travel plans. The safety and security of our guests, employees, and all of our travel hosts is our first priority.
In line with fellow tour operators, event hosts, and airline partners, as of April 1st 2020 the following policy update for travel will be effective and remain in place until further notice and is subject to change at any time.
If any tour is postponed due to circumstances beyond our control (such as government advisements, travel restrictions, destination host restrictions or airline restrictions), we would give our passengers the option of transferring to an alternate travel date or placed into a travel credit for any Promotion Tours tour to be used within 24 months after the original date of travel.
Any cancellations of tours by the customer, will have any outstanding deposits/payments turned into a travel credit to be used for any other tour within the next 24 months after the departure date of that tour. Please note that at this time we are not issuing any refunds on deposits or past travel vouchers until the time that we are able to safely resume operations. This timeline is unknown and depends on Govt regulations.
On any tours already scheduled we are taking reservations without new deposits and will only process new deposits or tour payments once we know for certain that travel is safe and the tour is able to proceed.
Thank you for your patience and understanding during these trying times.